FAQs

How do I contact customer service?

To contact a member of our Customer Service Team, you can call 1300 647 920 any time between:
8:30am-6:30pm AEST Monday-Friday

How do I get a payout figure on my loan?

To receive a payout figure you will need to call our Customer Service Team on 1300 647 920.
How do I get a loan statement?

To receive a loan statement, please call our Customer Service Team on 1300 647 920. Please note that there is a fee applicable, which will be taken out on your next payment instalment.

What happens if I can’t pay on time?

If you cannot pay on time, please call us on 1300 647 920 and ask to speak with our Collections Team. They will be able to discuss the options available to you.

How do I change my personal details?

To change your personal details, please call our Customer Service Team on 1300 647 920.

How do I check my balance and/or payments?

Your balance can be checked by calling our Customer Service Team on 1300 647 920.

Can I make additional payments?

Yes, you can. Please call our Customer Service Team on 1300 647 920 to find out how.

Can I make payments using BPAY?

Unfortunately, we do not have any BPAY facilities available.

What are the charges and fees applicable on application?

It costs nothing to apply, if you are approved and do proceed with the loan the following charges will be built into your repayments.

  • Application Fee.
  • Repayment fee (based on the frequency of repayments).
  • PPSR registration fee.

Your dealer may also charge you a “Dealer Origination Fee”